Terms and conditions

Cleura Cloud Academy – Terms and Conditions

Please read these Terms and Conditions carefully before purchasing an online course (the “Service”). These terms and conditions apply to the sale of any Service provided through Cleura Cloud Academy Shop. By ordering or accessing any Service, you are confirming your agreement to be bound by the provisions in the terms and conditions.

1. Company information

The online courses bought at shop.cleura.com is provided by Cleura AB (“Cleura”), presented with the brand name “Cleura”, with reg. no: 556630-7806. Headquarters is based in Karlskrona, Sweden. Our postal address is Blekingegatan 1, SE-371 57.

2. Contact & Customer Service

Contact information to our customer service can be found here, https://shop.cleura.com/contact/.

3. The Services

Cleura provides electronic services via the Internet in the form of online courses.

4. Prices

All prices are listed in € (EUR) and include a standard VAT rate of 25%. Note that this is only how the prices are listed. The exact VAT amount that you will be charged is calculated at checkout and is based on the country from which you purchase our Services. We reserve the right to change prices due to incorrect information at any time.

4.1 Payment

Payment is made through the selected payment method at checkout. The payment method is provided by Bambora / Worldline.

4.2 Card payment

Payment is accepted by Visa and MasterCard. Payment of your debit card takes place immediately.

5. Order

When you have completed your order(s), an order confirmation will be sent to your e-mail address. If you can’t find the order confirmation in your e-mail inbox please also look into your spam folder. In the confirmation you will find the details for your order, price and billing information. If there is any error in the order confirmation, you must contact us immediately via e-mail at shop@cleura.com.

6. Delivery

When your order has been processed and your payment has been completed, the course participant(s) will receive an invitation to complete the online course.

If your course participant(s) can’t find the online course invitation in their e-mail inbox, please have them look in their spam folder. If the course participants still can’t find the online course invitation, please contact us at shop@cleura.com.

We provide all our courses as monthly course runs to ensure that the course content and labs are continually updated, and constantly quality checked. When you purchase a course seat, you will be automatically invited to the current course run, i.e., the June course run, July course run, etc., regardless of when you make your purchase. Much like a printed book, the course content will remain available in your Cleura Cloud Academy account, but your access to labs expires on the 7:th of the following month, i.e. July 7 for the June course run, August 7 for the July course run, etc. Please plan your seat purchase to ensure that you have enough time to complete the course and labs before access to the labs expires.

6.1 Complaints

If you for any reason, caused by Cleura and its services, are not able to access your course you must contact us immediately via e-mail at shop@cleura.com.

7. Rights of consumers

For consumers, Cleura complies with the customer´s rights in accordance with the Act on Distance Contracts (2005:59). We follow the recommendations of Allmänna reklamationsnämnden and if you wish to read more about your rights as a customer, you can visit the Swedish Consumer Agency’s website, see www.konsumentverket.se.

For business customers, the agreement signed between the business customer and Cleura applies in connection with the specific order.

We stand behind our Services and your satisfaction with them is important to us. However, because our products are digital goods, consumed in your internet browser, we generally offer no refunds. However, as a consumer, you have the right to cancel you purchase within fourteen (14) days of your original purchase and receive a full refund, provided that you have not yet enrolled (1) into the Service. In order to utilize the withdrawal period, you must contact Cleura AB’s customer service within fourteen (14) days of your original purchase, at shop.cleura.com/contact. On the Swedish Consumer Agency’s website (www.konsumentverket.se), there is a withdrawal form you can use, if you wish, to exercise your right of withdrawal.

(1)Purchasing an online course seat does not automatically enroll the course participant into the online course. Enrolment is done manually by the learner through an email invitation, subsequent registration in our learning platform Open edX, and finally Enrolment into the online course itself.*

Please note that if you attempt to start or consume the content of the Services in any way during the withdrawal period, e.g. by enrolling into the Service, you agree that: (i) you consent to such content being delivered during the withdrawal period, and (ii) your right of withdrawal is deemed forfeit as a result of the commencement of delivery, which means that you will not be able to cancel your purchase even if the withdrawal period has not expired.

8. Privacy, Security & Personal Information

In connection with your order, you agree that Cleura stores and uses your information. We do this to fulfil our commitments to you. We also document all communications we have with you via e-mail, this to provide the service you expect from us. Cleura will not disclose your personal information to third parties. According to the GDPR, you have the right, once upon a year, to receive the information we have registered about you.

If you want to know more about how we use your personal data, you can find more information in our Privacy Policy.

9. Cookies

A cookie is a text file sent from a webpage to your computer where it is stored either in memory (session cookies) or as a small text file (text-based cookies). Cookies are used to store e.g. login information or your shopping cart when browsing around different websites. If your browser is set to not accept cookies, you will not be able to place an order on our site. You can easily change this under settings in your browser. Please note that we do not use cookies to save personal information about you.

If you want to know more about how our website uses cookies, you can find more information in our Cookie Declaration.

10. Intellectual Property Rights

All content included in or made available to the customer through the Services is the property of Cleura AB and protected by Swedish and international copyright laws. All copyright and other intellectual property rights in the material and content included in the Service is the exclusive property of Cleura AB and the Iver Group. Cleura AB provide the customer with a non-exclusive, non-transferable right with limited access to use the content of the Services for private and personal use only. The customer is not allowed to use the content of the Services for commercial use, this include, but are not limited to, the following actions: copies, publishes, reproduces, broadcasts, distributes, sends or in any other way makes the content of the Service available to the public or authorizes any other person to do so.

The ownership of the intellectual property rights and the right to use the content of the Services is never transferred to the customer, unless specifically agreed upon between the customer and Cleura AB. Any acts against or infringements on Cleura AB intellectual property rights will be seen as a material breach of these terms and conditions and will give Cleura AB the right to damages, to terminate any obligations under the agreement and limit the customer´s access to the Services.

11. Force Majeure

Cleura shall have no liability for any failure or delay in performing an obligation under these terms and conditions that is due to Force Majeure. Force Majeure shall include, but not be limited to the following causes: war, extensive labor dispute, blockade, fire, environmental disaster, serious contagion, or other extent that a party has no control over which prevents a party from fulfilling its obligations and releasing a party from its obligations. Such exemption applies, provided that the activities cannot be carried out under these conditions. The customer shall be immediately informed of circumstances that may apply this provision and of its effect upon the performance of the obligations under the general terms and conditions.

12. Changes to Contract Terms

We reserve the right, at our sole discretion, to update, change or replace any part of these terms and conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Such changes and updates shall enter into force at the time specified in the notice, but not earlier than 30 days from the date of the posting of the notice. Changes may also be made with shorter notice if it is caused by a government decision, a change in law or in the case of Force Majeure. Your continued use of or access to our website or the Service after the changes or updates has entered into force constitutes your acceptance of those changes.

For business customers, the provisions regarding the curing period in the agreement between the business customer and Cleura, or any other relevant provisions therein, shall have precedence over these terms and conditions.

13. Disputes & laws

For consumers, In the event that a dispute cannot be resolved in agreement with Cleura´s customer service and the customer, it shall be settled by the Swedish National Board of Consumers (see www.arn.se), or as applicable equivalent institution. For residents of an EU country other than Sweden, complaints can be submitted online via the European Commission’s dispute resolution platform, see http://ec.europa.eu/consumers/odr.

In the event of a dispute, we follow decisions from ARN or the corresponding European authority. Disputes concerning the interpretation or application of these terms and conditions shall be interpreted in accordance with Swedish law.

Any dispute with a customer that is not a consumer, will be settled through the applicable public court in Sweden, whereas Swedish law shall apply.